Location Manager [International]
[International placement – 2 year contract]
The Hive provides a second home for all our members – a place where they can thrive. We are Asia Pacific’s largest network of beautiful workspaces, with locations in Hong Kong, Singapore, Thailand, Japan, Taiwan, Vietnam and Australia.
Join our dynamic and highly international team and have the chance to accelerate your personal growth in an entrepreneurial and fast paced environment.
About the role
This role suits someone with ambition – not necessarily with years of management experience but an enterprising problem solver with a good track record of generating revenue, daily operations and people management skills.
Are you adventurous, keen and open on exploring opportunities around APAC and eager to work in a dynamic environment? If so, this could be an excellent opportunity for you. We are offering a 2 year placement program at one of our locations across APAC. This position would require you to be permanently relocated to a Country around SEA, focusing on growing and running the daily operations at one of our gorgeous spaces.
Goals and objectives
Drive the business to achieve our goal of having the most welcoming and lovely coworking spaces
Oversee daily operations of the Hive locations in your designated country
Encourage the team to outperform across all the activities such as Events, Social Media, Sales and Customer Service
Build a creative and collaborative community through events and personal interactions
Develop great relationships with members
Manage, maintain and creatively find opportunities to generate and increase revenue
Duties and responsibilities
Solve escalated member-related issues to help foster a collaborative community
Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered within the region
Oversee events across all locations to ensure a good balance of different types of events and ensure a great experience for both Hive members and non members
Obtain, analyse all locations P&L reports on a weekly, monthly and annual basis and compare with previous months
Prepare monthly Manager’s Report and share internally to relevant stakeholders
Work closely with the Accounting & Finance team to ensure the country’s finances are up to date
Work alongside and make recommendations to New Projects team regarding maintenance and improvements of all spaces
Identify, follow up and resolve any issues, such as cleaning, IT related issues, electrical equipment and so forth
Manage all operations & maintenance to ensure the highest level of member experience
Identify knowledge gaps, and where necessary train and/or arrange training with People Team
Provide learning and development opportunities, and make recommendations to promote star Associates
Hold one-to-one meetings to track individual performance on a monthly or quarterly basis with the People Team
Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up to date with any process changes
Experience and requirements
University degree holder is an advantage but not a must
Experience in at least one area – start-ups, hospitality, F&B, property development or any other relevant area
A minimum of 3+ years experience in managing a location or P&L of a business
Natural passion for creative business
Outgoing and naturally good at engaging with customers
Polished personal presentation and communication skills
Ability to handle pressure and fast thinking
Attention to detail and plenty of initiative
Very strong commercial mindset
Fluent in written and spoken English, any additional language is a plus
Critical competencies for success
It’s all about the people! Working as a Location Manager means always being attuned to people’s needs and always having a customer-centric mindset.
Getting the job done – no matter the cost, is critical.
You should be a practical, creative, fast-thinker who is constantly on their feet and aware that others are counting on you!
Multi-tasking should be a breeze for you
A natural born charmer, persuasive, logical and thinks out of the box!
You must be an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even in front of those who are superior to you
You should be able to translate trends into actionable ways that anticipate customer and market needs
Be familiar with the startup ecosystem and up-to-date on daily happenings in your city
Fired up about the Hive; you are ready to live, eat and breathe the Hive, spreading the love to everyone you encounter
The Hive is an equal opportunity employer
Other benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hard-work and dedication, becoming part-owner through our share options programme.
To apply, provide a cover letter, resume, expected salary and availability
&job_location=Australia, Japan, Singapore, Taiwan, Thailand, Vietnam']