The Hive provides a second home for all our members – a place where they can thrive. We are Asia Pacific’s largest network of beautiful workspaces, with locations in Hong Kong, Singapore, Thailand, Japan, Taiwan, Vietnam and Australia.
Join our dynamic and highly international team and have the chance to accelerate your personal growth in an entrepreneurial and fast paced environment.
About the role
We are looking for a super dynamic and outgoing leader to help us grow our business across the region. The role covers all our current countries – Hong Kong, Singapore, Vietnam, Bangkok, Taipei, Japan and Australia. This role suits someone with ambition – not necessarily with years of management experience but an enterprising problem solver with a proven track record of growing revenues, exceeding sales targets and managing operating teams highly effectively.
As the Regional Manager, you will be reporting directly to the COO, and will be responsible for the following:
Goals and objectives
Ensure operations and sales across 7 countries are exceptional
Encourage every country to outperform across all the activities such as Events, Social Media, Sales and Customer Service
Build a creative and collaborative community through events and personal interactions
Direct Sales to exceed targets, ensuring the entire sales process is highly professional and effective – from first contact to negotiating and finalising contracts, in every location
Work collaboratively with each Country Manager to ensure they have clear objectives and received regular constructive feedback
Work with Head of Experience, the Country Managers and front of house teams to deliver a 5 star customer service – the Hive Experience at all times
Collaborate with all Head of Departments and the teams at HQ to learn and share best practices across the network
Be strongly motivated by the P&Ls of each and every location and country – our goal is nothing less than 30% margins everywhere.
Duties and responsibilities
Seek and develop ways in which our effectiveness as an organisation which is spread across so much territory, is constantly improved so that we achieve a very high level in the consistency of delivery of our service
Maintain Occupancy Metrics
Prepare monthly Manager’s Report and share internally to relevant stakeholders
Work closely with the Finance team to ensure the country’s finances are up to date
Work alongside and make recommendations to New Projects team regarding maintenance and revenue improvements of all spaces
Identify, follow up and resolve any issues, such as cleaning, IT related issues, dissatisfied members, electrical equipment and so forth
Identify knowledge gaps, and where necessary train and/or arrange training with People Team
Provide learning and development opportunities, and make recommendations to promote star Associates
Hold one-to-one meetings to track individual performance on a monthly or quarterly basis with the People Team
Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up to date with any process changes
Compile and present useful data in weekly updates and monthly reports to COO and CEO
Maintain excellent knowledge of the competition and markets
Liaise with external partners and develop relationships
Be forward thinking and plan for any challenges that may be faced
Experience and requirements
Bachelor University degree required, an MBA is a plus
At least 3 years experience in min one area – Start-ups, Hospitality, Airlines, or F&B or any other relevant area
A minimum of 2+ years experience in managing a location or the P&L of a business
Natural passion for entrepreneurial business approaches
Outgoing and naturally good at engaging with partners and customers alike
Polished personal presentation and communication skills
Ability to handle pressure and fast thinking
Attention to detail and plenty of initiative
Very strong commercial mindset
Fluent in written and spoken English, additional languages are a plus
Critical competencies for success
It’s all about the people! Working as a Location Manager means always being attuned to people’s needs and always having a customer-centric mindset.
Getting the job done – no matter the cost, is critical.
You should be a practical, creative, fast-thinker who is constantly on their feet and aware that others are counting on you!
Multi-tasking should be a breeze for you
A natural born charmer, persuasive, logical and thinks out of the box!
You must be an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even in front of those who are superior to you
You should be able to translate trends into actionable ways that anticipate customer and market needs
Be familiar with the startup ecosystem and up-to-date on daily happenings in your city
Fired up about the Hive; you are ready to live, eat and breathe the Hive, spreading the love to everyone you encounter
The Hive is an equal opportunity employer
Other benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hard-work and dedication, becoming part-owner through our share options programme.
To apply, provide a cover letter, resume, expected salary and availability