[International placement – APAC based, outside of Hong Kong]
The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.
Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.
About the role
As a General Manager at the Hive, you’ll be responsible for developing, refining and executing growth plans at one of our core locations overseas. This is a key role which will require you to be strategic thinking, hands-on and commercially savvy as you lead a small community and sales team to scale up our business from the top to the bottom line. You will also support the Chief Operating Officer and senior management team in ensuring that all policies, protocols and standards are upheld while working to fulfil the company vision.
Goals and Objectives
Strive to achieve a 100% occupancy rate and develop the Hive’s brand & local expansion
Manage all costings and budgets across your properties ensuring consistent targets of revenue and margins are achieved
Drive the business to achieve our goal of having the most welcoming coworking space
Oversee daily operations of the Hive locations in your designated country
Ensure P/L, financial and other key metrics are accounted for, adhered to and inline with the company’s policies
Manage and encourage the team to outperform designated weekly and monthly targets
Develop an amazing professional relationship with members, staff and external partners
Creatively find opportunities to generate and increase revenue and brand awareness
Duties and Responsibilities
General Management
Manage and supervise all properties in your country, driving the team to hit all set targets
Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered within the region and ensure that company guidelines and regulations are adhered to
Prepare, supervise and manage all financial and backend administrative duties
Develop, manage and train junior staff on best practices and ensure all personnel adhere to company wide regulations, procedures and best practices
Operations and Space Management
Work with Location Managers and the Community team to ensure that all properties are run successfully, efficiently and are in top condition
Coordinate with the people team to track each location’s individual progress and performance based on the Evaluation and Assessment metrics
Ensure that all issues are fixed in a timely and cost-effective manner
Oversee all maintenance issues
Business Development
Be a sales and revenue ‘hunter’, driving growth and ensuring strong profit margins
Develop a strong pipeline of potential members and prospective partners, ensuring that all our spaces maintain a 100% occupancy rate at all times
Take charge of large deals, leading by example – you should be closing all the time
Work with the Community team and the sales department to ensure tours and sales are conducted in the most compelling way
Develop strategies to drive sales, increase revenue and interest for our different spaces
Oversee and ensure all email enquiries are answered in a timely and professional manner
Ensure that all enquiries are followed up, and that negotiations and closure are taking place
Events and Community Engagement
Develop, expand and work alongside internal teams to drive community partnerships for your designated country
Drive and inspire the team to be active on the community news slack group and to come up with new, fresh and interesting content for Hive Life and Social Media
Attend networking events and be the Ambassador of the Hive
Work with the team and Head of Events to inspire and drive the planning, execution and monitoring of events and workshops across all locations, providing locialisation support where needed
Build, develop and maintain long term relationships with members within our Community
Finance and Administration
Work closely with the Finance team and external auditors to ensure the country’s finances are accurate and up to date
Review P&L for all locations, and make recommendations for improving revenue, and reducing costs and overheads
Produce and submit monthly Manager P&L reports with an overview of revenue, expenses, operation costs, net profit, issues, concerns, improvements and targets
Oversee all invoices and transactions, ensuring all financial data and logs are up to date
Team Management
Oversee team performance, morale and achievements and bring to the attention of the management team any high-performers and/or team issues
Identify the team’s training needs and suggest to the people team as required
Keep track on the team’s ongoing progress, conducting probation and performance reviews
Ensure all staff members are professional at all times
Experience and requirements
University degree holder; business, hotel management or related disciplines preferred
Minimum 4-8 years experience in hospitality, retail, startup, coworking or related fields
Proven hands-on management experience with a strong track record of exceeding sales targets
Strong and proven commercial acumen with P&L management
Possess a strong international background, preferably in the Asia Pacific region working with a diverse team
Experience in leading small teams, spearheading growth of top and bottom line performance
Natural passion for creative business, entrepreneurship and people
Outgoing and naturally good at engaging with customers
Polished personal presentation and communication skills
Ability to handle pressure, fast thinking with strong attention to detail
Fluent in written and spoken English, any additional language is a plus
Able and willing to permanently relocate to a country within Asia Pacific
Critical competencies for success
It’s all about the people! Working as a leader means always being attuned to people’s needs and always having a customer-centric mindset
Multi-tasking should be a breeze for you
A natural born charmer, persuasive, logical and thinks out of the box!
You must be an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even in front of those who are superior to you
You should be able to translate trends into actionable ways that anticipate customer and market needs
Fired up about the Hive; you are ready to live, eat and breathe the Hive, spreading our brands message to everyone you encounter
To apply please provide: covering letter, up to date CV, expected salary and availability
Zones Vietnam
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.
DAY IN THE LIFE OF
We are looking for an entrepreneurial, ambitious, personable and business-savvy Location Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Location Manager works closely with the Senior Location Manager, General Manager, Operations Manager and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they need to pass on their knowledge through training their team. They are inspirational and accountable for the performance of the business, their team and themselves..
ADMINISTRATION AND FINANCE
Responsible for all finance such as petty cash, invoicing, receipt of payments and management reports
Ensure the community team is trained on all required administration and finance tasks required for their job
Ensure your team meet the financial deadlines, report accurately and have the knowledge to be able to deliver what is expected
Responsible for ensuring inventory is complete and ordering is within set budget
Obtain and analyse P&L reports, and conduct variance analysis when required
Responsible for ensuring billing is complete and that aged receivables are followed up with minimalising late payments, and ensuring month end finance reporting can be completed on time
MEMBER EXPERIENCE AND OPERATIONS
Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table and create an action plan to exceed the expectations of every member, improving the overall member experience
Ensure the community team have the tools and knowledge to adequately solve member-related issues to help foster a collaborative community, train your team and stepping in when needed
Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement
Responsible for the overall cleanliness and upkeep of the space is up to standard; including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc. working with and coordinating the team to deliver exceptional standards
Responsible for reporting and following up with the New Projects team regarding maintenance and improvements and ensuring that costing falls in-line with the set budget
Conduct quality control checks, address and solve issues immediately
Ensure you and the team deliver a personalised, high-quality member experience
Oversee all daily operations of your location (front desk services, event planning, social media marketing of the space, etc)
SALES
Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times
Notify, manage and work alongside internal teams to ensure a high retention rate of current members
Develop strategies to drive sales, increase revenue and interest for your location
Ensure that all enquiries are followed up on, and that negotiations and closure is taking place
Manage the team and take responsibility for actively seeking and following up on leads, a variety of membership sales, packages, negotiations, flex membership sales, private events and closing of deals to meet sales targets
Conduct high-quality, informative tours, and ensure that juniors are trained and mentored, providing them with feedback and areas for improvement to ensure every potential member has an exemplary tour and experience
Responsible for maintaining the relationship with the landlord of your location, with the support of your seniors
CONTENT AND EVENTS
Ensure events are executed to a high level and are related to the community’s interests, giving support where needed. Report on member feedback to the Events Team
Ensure you and the team is actively driving collaborations and partnerships across a range of different industries and train the team on this process where needed
Ensure Community team and Art Department produces event collateral in a timely manner and to a high standard
Ensure you and the team update social media pages (IG stories, Facebook posts, etc), create engaging content and attend training needed to complete the task
Ensure the event calendar and notice board is regularly updated by the team
Attend and support external and internal events, be representative of all locations and be an ambassador of the events by encouraging others attendance
PEOPLE
Set SMART personal and professional goals for the team, and assist with training and coaching individuals achieve them
Responsible for onboarding, training, developing and reviewing the performance of your team
Sit in interviews for your team along with a senior manager, asking questions and giving feedback to conclude to an overall decision to build your team
Provide your team with essential training, coaching and mentorship to attract, grow and retain a strong and successful team
Actively work and develop on your own growth to better yourself for you, your team and the business
Work closely and coordinate with the People Team to track each team members training and progression
Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication
WHAT WE OFFER
Competitive salary reflective of your growth
Variety of discounts across our growing industry partners
A comprehensive training academy to support your growth and longevity with us
Education allowance to support external training
A fun, dynamic working environment, working with a diverse, world-class team
Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
An extra day of leave to celebrate your birthday
An annual dedicated day to volunteer at a charity of your choice
EXPERIENCE AND REQUIREMENTS
Three to Five years experience in a customer-facing leadership position, ideally within sales and events
Personable with strong verbal and written communication
Exceptionally organised with the ability to multitask
Thrives under pressure and solution-oriented
University Degree is an advantage
Proficient in basic computer skills
Good business acumen
Prior experience in coworking, real estate, or startup business would be an advantage
Fluent in English
WE ARE AN EQUAL-OPPORTUNITY EMPLOYER
We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams’ personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.
Zones Vietnam
The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.
Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.
We are looking for an ambitious, outgoing Community Lead with a larger than life personality to work alongside a small team. With a few years of experience under your belt, you’ll be shaping and creating an uncompromised level of membership excellence.
About the Role
A Community Lead’s core focus will be on developing an unrivalled member experience by driving community related events and partnerships. As the go-to-person for sales-related activities for their space, Community Leads will also minor in operations and finance, while supporting both local and regional internal teams.
You will need:
To create and oversee a well-connected community through internal and external events
To work alongside your Location Manager and team to ensure sales goals and targets are met
To ensure that processes are running smoothly and facilities are fully operational
To ensure customer service excellence at all times
To network with a personable attitude
Duties and Responsibilities
Member Experience
Develop relationships with members and proactively understand their needs
Solve member-related issues to help foster a collaborative community
Identify opportunities on how the Hive can help achieve members’ goals
Always deliver and ensure a personalised, high-quality member experience
Make recommendations to the Location Manager on how to improve the overall member experience
Sales
Responsible for a variety of membership sales, packages, negotiations and closing of deals
Mentor Community Associates on how to conduct high-quality, informative tours, and provide feedback and areas for improvement
Attend external and internal events and be representative of your location
Finance, Administration and Operations
Organise member-welcoming and member move ins/outs
Handle basic finance tasks, such as petty cash, invoicing and receipt of payments
Order pantry supplies in a timely manner
Work with Community Associates to ensure overall cleanliness of the space and venue
Work with and liaise with New Projects team regarding maintenance, and improvements of space based on feedback from members and keen observation
Conduct quality control checks and address/solve issues immediately
Content and Events
Work alongside the Events team to brainstorm, plan and organise events, relating to the community’s interests
Drive collaboration and partnerships across a range of different industries – E.g, cocktail-making workshops with a distributor, yoga sessions with an influential instructor etc
Liaise with Art Department to ensure event collateral are well produced in a timely manner
Ensure calendar and notice boards are always updated
Take ownership of social media pages (IG stories, Facebook posts, etc)
Capture a series of images showcasing the office spaces, events and community for social media
Create engaging content (captions and posts) for social media platforms
Ensure events are consistently promoted in a timely manner
You should have:
Outstanding confidence and strong networking skills
Passion for and understanding of the Hive’s mission and values
Curiosity about entrepreneurial communities and startups
The ability to demonstrate the Hive’s core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around
A great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your team
Experience and Requirements
University Degree holder is an advantage
2+ years experience in customer service, sales, events or related industries
Prior experience in coworking, real estate or startup experience would be an advantage
Must have strong verbal and written communication skills
Exceptional organisational and multitasking skills
Ability to handle pressure and fast thinking
Fluency in English, any additional language is a plus
Proficient in basic computer skills
The Hive is an equal opportunity employer
Other benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hardwork and dedication, becoming part-owner through our share-options programme.
To apply, provide a cover letter, resume, expected salary and availability
Zones Vietnam
The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage, including ours.
We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join the Hive’s dynamic team and become a part of the community.
About the Role
The Community Associate will be responsible for delivering outstanding customer experience to hundreds of members and visitors. You’ll provide exceptional support to the organization by operating the facility and managing communication with stakeholders. We’re looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.
This role reports to the Location Manager and will be based on-site in Hong Kong.
Duties and Responsibilities
Deliver exceptional customer service to all members and visitors.
Handle member’s daily requests and all incoming enquiries.
Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting).
Achieve occupancy goals through membership retention and closing new sales.
Conduct informative tours to potential members and partners.
Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis.
Contribute content to maintain our presence online and onsite via social media posts and promotional materials.
Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning.
Experience and Requirements
1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
University Degree holder preferred
Ability to connect well with people; friendly and approachable
Possess strong communication and presentation skills
Exceptional organizational and multitasking skills
Reliable and self-driven, has the ability to work with teams and independently
Experience in Google Drive and Excel sheets would be an advantage
Must be a native English speaker, any additional languages is a plus
Benefits and Perks:
Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
Personalised development plans and growth opportunities within the organisation
Team activities and annual company-wide events
Exclusive discounts at partnered restaurants, bars and gyms
Opportunities for local and international relocation
Consideration to become part owner through the Share-options Programme
The Hive is an equal opportunity employer We are committed to creating an inclusive, respectful environment that embraces your individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of the personal and business skills of our employees and you will be treated in a fair and unbiased way and given every encouragement to realise your potential.
To apply, provide a cover letter, resume, expected salary and availability
