Asia Pacific

• English

Zones Australia

[International placement – APAC based, outside of Hong Kong]

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.

Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.

About the role

As a General Manager at the Hive, you’ll be responsible for developing, refining and executing growth plans at one of our core locations overseas. This is a key role which will require you to be strategic thinking, hands-on and commercially savvy as you lead a small community and sales team to scale up our business from the top to the bottom line. You will also support the Chief Operating Officer and senior management team in ensuring that all policies, protocols and standards are upheld while working to fulfil the company vision.

Goals and Objectives

• Strive to achieve a 100% occupancy rate and develop the Hive’s brand & local expansion
• Manage all costings and budgets across your properties ensuring consistent targets of revenue and margins are achieved
• Drive the business to achieve our goal of having the most welcoming coworking space
• Oversee daily operations of the Hive locations in your designated country
• Ensure P/L, financial and other key metrics are accounted for, adhered to and inline with the company’s policies
• Manage and encourage the team to outperform designated weekly and monthly targets
• Develop an amazing professional relationship with members, staff and external partners
• Creatively find opportunities to generate and increase revenue and brand awareness

Duties and Responsibilities

General Management

• Manage and supervise all properties in your country, driving the team to hit all set targets
• Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered within the region and ensure that company guidelines and regulations are adhered to
• Prepare, supervise and manage all financial and backend administrative duties
• Develop, manage and train junior staff on best practices and ensure all personnel adhere to company wide regulations, procedures and best practices

Operations and Space Management

• Work with Location Managers and the Community team to ensure that all properties are run successfully, efficiently and are in top condition
• Coordinate with the people team to track each location’s individual progress and performance based on the Evaluation and Assessment metrics
• Ensure that all issues are fixed in a timely and cost-effective manner
• Oversee all maintenance issues

Business Development

• Be a sales and revenue ‘hunter’, driving growth and ensuring strong profit margins 
• Develop a strong pipeline of potential members and prospective partners, ensuring that all our spaces maintain a 100% occupancy rate at all times
• Take charge of large deals, leading by example – you should be closing all the time
• Work with the Community team and the sales department to ensure tours and sales are conducted in the most compelling way
• Develop strategies to drive sales, increase revenue and interest for our different spaces
• Oversee and ensure all email enquiries are answered in a timely and professional manner
• Ensure that all enquiries are followed up, and that negotiations and closure are taking place

Events and Community Engagement

• Develop, expand and work alongside internal teams to drive community partnerships for your designated country
• Drive and inspire the team to be active on the community news slack group and to come up with new, fresh and interesting content for Hive Life and Social Media
• Attend networking events and be the Ambassador of the Hive
• Work with the team and Head of Events to inspire and drive the planning, execution and monitoring of events and workshops across all locations, providing locialisation support where needed
• Build, develop and maintain long term relationships with members within our Community

Finance and Administration

• Work closely with the Finance team and external auditors to ensure the country’s finances are accurate and up to date
• Review P&L for all locations, and make recommendations for improving revenue, and reducing costs and overheads
• Produce and submit monthly Manager P&L reports with an overview of revenue,  expenses, operation costs, net profit, issues, concerns, improvements and targets
• Oversee all invoices and transactions, ensuring all financial data and logs are up to date

Team Management

• Oversee team performance, morale and achievements and bring to the attention of the management team any high-performers and/or team issues
• Identify the team’s training needs and suggest to the people team as required
• Keep track on the team’s ongoing progress, conducting probation and performance reviews
• Ensure all staff members are professional at all times

Experience and requirements

• University degree holder; business, hotel management or related disciplines preferred
• Minimum 4-8 years experience in hospitality, retail, startup, coworking or related fields
• Proven hands-on management experience with a strong track record of exceeding  sales targets
• Strong and proven commercial acumen with P&L management
• Possess a strong international background, preferably in the Asia Pacific region working with a diverse team
• Experience in leading small teams, spearheading growth of top and bottom line performance
• Natural passion for creative business, entrepreneurship and people
• Outgoing and naturally good at engaging with customers
• Polished personal presentation and communication skills
• Ability to handle pressure, fast thinking with strong attention to detail
• Fluent in written and spoken English, any additional language is a plus
• Able and willing to permanently relocate to a country within Asia Pacific

Critical competencies for success

• It’s all about the people! Working as a leader means always being attuned to people’s needs and always having a customer-centric mindset
• Multi-tasking should be a breeze for you
• A natural born charmer, persuasive, logical and thinks out of the box!
• You must be an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even in front of those who are superior to you
• You should be able to translate trends into actionable ways that anticipate customer and market needs
• Fired up about the Hive; you are ready to live, eat and breathe the Hive, spreading our brands message to everyone you encounter 

To apply please provide: covering letter, up to date CV, expected salary and availability

Zones Australia

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

DAY IN THE LIFE OF

We are looking for an entrepreneurial, ambitious, personable and business-savvy Location Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Location Manager works closely with the Senior Location Manager, General Manager, Operations Manager and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they need to pass on their knowledge through training their team. They are inspirational and accountable for the performance of the business, their team and themselves..

ADMINISTRATION AND FINANCE

• Responsible for all finance such as petty cash, invoicing, receipt of payments and management reports 
• Ensure the community team is trained on all required administration and finance tasks required for their job
• Ensure your team meet the financial deadlines, report accurately and have the knowledge to be able to deliver what is expected
• Responsible for ensuring inventory is complete and ordering is within set budget
• Obtain and analyse P&L reports, and conduct variance analysis when required
• Responsible for ensuring billing is complete and that aged receivables are followed up with minimalising late payments, and ensuring month end finance reporting can be completed on time

MEMBER EXPERIENCE AND OPERATIONS

• Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table and create an action plan to exceed the expectations of every member, improving the overall member experience
• Ensure the community team have the tools and knowledge to adequately solve member-related issues to help foster a collaborative community, train your team and stepping in when needed
• Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement
• Responsible for the overall cleanliness and upkeep of the space is up to standard; including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc. working with and coordinating the team to deliver exceptional standards
• Responsible for reporting and following up with the New Projects team regarding maintenance and improvements and ensuring that costing falls in-line with the set budget
• Conduct quality control checks, address and solve issues immediately
• Ensure you and the team deliver a personalised, high-quality member experience
• Oversee all daily operations of your location (front desk services, event planning, social media marketing of the space, etc)

SALES

• Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times
• Notify, manage and work alongside internal teams to ensure a high retention rate of current members
• Develop strategies to drive sales, increase revenue and interest for your location
• Ensure that all enquiries are followed up on, and that negotiations and closure is taking place
• Manage the team and take responsibility for actively seeking and following up on leads, a variety of membership sales, packages, negotiations, flex membership sales, private events and closing of deals to meet sales targets
• Conduct high-quality, informative tours, and ensure that juniors are trained and mentored, providing them with feedback and areas for improvement to ensure every potential member has an exemplary tour and experience
• Responsible for maintaining the relationship with the landlord of your location, with the support of your seniors

CONTENT AND EVENTS

• Ensure events are executed to a high level and are related to the community’s interests, giving support where needed. Report on member feedback to the Events Team
• Ensure you and the team is actively driving collaborations and partnerships across a range of different industries and train the team on this process where needed
• Ensure Community team and Art Department produces event collateral in a timely manner and to a high standard
• Ensure you and the team update social media pages (IG stories, Facebook posts, etc), create engaging content and attend training needed to complete the task
• Ensure the event calendar and notice board is regularly updated by the team
• Attend and support external and internal events, be representative of all locations and be an ambassador of the events by encouraging others attendance 

PEOPLE

• Set SMART personal and professional goals for the team, and assist with training and coaching individuals achieve them
• Responsible for onboarding, training, developing and reviewing the performance of your team
• Sit in interviews for your team along with a senior manager, asking questions and giving feedback to conclude to an overall decision to build your team
• Provide your team with essential training, coaching and mentorship to attract, grow and retain a strong and successful team
• Actively work and develop on your own growth to better yourself for you, your team and the business
• Work closely and coordinate with the People Team to track each team members training and progression
• Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication

WHAT WE OFFER

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training 
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice

EXPERIENCE AND REQUIREMENTS

• Three to Five years experience in a customer-facing leadership position, ideally within sales and events  
• Personable with strong verbal and written communication
• Exceptionally organised with the ability to multitask
• Thrives under pressure and solution-oriented
• University Degree is an advantage
• Proficient in basic computer skills
• Good business acumen
• Prior experience in coworking, real estate, or startup business would be an advantage 
• Fluent in English

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams’ personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.

Zones Australia

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.

Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.

We are looking for an ambitious, outgoing Community Lead with a larger than life personality to work alongside a small team. With a few years of experience under your belt, you’ll be shaping and creating an uncompromised level of membership excellence. 

About the Role

A Community Lead’s core focus will be on developing an unrivalled member experience by driving community related events and partnerships. As the go-to-person for sales-related activities for their space, Community Leads will also minor in operations and finance, while supporting both local and regional internal teams. 

You will need:

• To create and oversee a well-connected community through internal and external events
• To work alongside your Location Manager and team to ensure sales goals and targets are met
• To ensure that processes are running smoothly and facilities are fully operational
• To ensure customer service excellence at all times
• To network with a personable attitude

Duties and Responsibilities

Member Experience

• Develop relationships with members and proactively understand their needs
• Solve member-related issues to help foster a collaborative community
• Identify opportunities on how the Hive can help achieve members’ goals
• Always deliver and ensure a personalised, high-quality member experience 
• Make recommendations to the Location Manager on how to improve the overall member experience

Sales

• Responsible for a variety of membership sales, packages, negotiations and closing of deals
• Mentor Community Associates on how to conduct high-quality, informative tours, and provide feedback and areas for improvement
• Attend external and internal events and be representative of your location

Finance, Administration and Operations

• Organise member-welcoming and member move ins/outs 
• Handle basic finance tasks, such as petty cash, invoicing and receipt of payments 
• Order pantry supplies in a timely manner
• Work with Community Associates to ensure overall cleanliness of the space and venue
• Work with and liaise with New Projects team regarding maintenance, and improvements of space based on feedback from members and keen observation
• Conduct quality control checks and address/solve issues immediately 

Content and Events

• Work alongside the Events team to brainstorm, plan and organise events, relating to the community’s interests
• Drive collaboration and partnerships across a range of different industries – E.g, cocktail-making workshops with a distributor, yoga sessions with an influential instructor etc
• Liaise with Art Department to ensure event collateral are well produced in a timely manner
• Ensure calendar and notice boards are always updated
• Take ownership of social media pages (IG stories, Facebook posts, etc)
• Capture a series of images showcasing the office spaces, events and community for social media
• Create engaging content (captions and posts) for social media platforms
• Ensure events are consistently promoted in a timely manner

You should have:

• Outstanding confidence and strong networking skills
• Passion for and understanding of the Hive’s mission and values
• Curiosity about entrepreneurial communities and startups
• The ability to demonstrate the Hive’s core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around 
• A great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your team

Experience and Requirements

• University Degree holder is an advantage
• 2+ years experience in customer service, sales, events or related industries
• Prior experience in coworking, real estate or startup experience would be an advantage
• Must have strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• Ability to handle pressure and fast thinking
• Fluency in English, any additional language is a plus
• Proficient in basic computer skills

The Hive is an equal opportunity employer

Other benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hardwork and dedication, becoming part-owner through our share-options programme.

To apply, provide a cover letter, resume, expected salary and availability

Zones Australia

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage, including ours.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join the Hive’s dynamic team and become a part of the community.

About the Role

The Community Associate will be responsible for delivering outstanding customer experience to hundreds of members and visitors. You’ll provide exceptional support to the organization by operating the facility and managing communication with stakeholders. We’re looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.

This role reports to the Location Manager and will be based on-site in Hong Kong.

Duties and Responsibilities

• Deliver exceptional customer service to all members and visitors.
• Handle member’s daily requests and all incoming enquiries.
• Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting).
• Achieve occupancy goals through membership retention and closing new sales.
• Conduct informative tours to potential members and partners.
• Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis.
• Contribute content to maintain our presence online and onsite via social media posts and promotional materials.
• Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning.

Experience and Requirements

• 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
• University Degree holder preferred
• Ability to connect well with people; friendly and approachable
• Possess strong communication and presentation skills 
• Exceptional organizational and multitasking skills
• Reliable and self-driven, has the ability to work with teams and independently
• Experience in Google Drive and Excel sheets would be an advantage
• Must be a native English speaker, any additional languages is a plus

Benefits and Perks:

• Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team activities and annual company-wide events
• Exclusive discounts at partnered restaurants, bars and gyms
• Opportunities for local and international relocation
• Consideration to become part owner through the Share-options Programme

The Hive is an equal opportunity employer

We are committed to creating an inclusive, respectful environment that embraces your individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of the personal and business skills of our employees and you will be treated in a fair and unbiased way and given every encouragement to realise your potential.

To apply, provide a cover letter, resume, expected salary and availability

Zones Australia

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.

Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.

About the Role:

The Sales Development Lead reports directly to the Country Manager and works with all Location Managers in their country of operation to execute and achieve sales goals and targets. 

As a Sales Development Lead, you should be able to think fast on your feet and hold the ability to build relationships quickly, effectively and close deals in a timely manner.

Not only will you be the brand ambassador with strong knowledge of your role and product but also possess a sound understanding of the overall operations of the Hive, attending events and sourcing leads through various avenues.

If you are an ambitious, sales driven and sociable individual who is driven, determined and proactive, this would be the perfect role for you to develop yourself in our largest market and where we intend to continue growing past 10 locations in the next 6 months.

Inbound

• Oversee all inbound leads to ensure all are responded to (by the location teams or yourself) in a timely manner. Our aim is to reply to all leads within 30 minutes of working hours. 
• Conduct tours for multi-location leads and private offices over a certain number of pax
• Coordinate and communicate with teams in each location to increase lead generation efforts. Our aim is 100% occupancy at all times! 
• Support locational teams by providing sales strategy and/or discount bandwidths
• Working closely with the location teams to ensure all offices are ‘tour-ready’ and looking their best.  

Outbound

• Aggressively outreach and target companies across Hong Kong to sell them the Hive experience. 
• Network intensively in the target market to generate business contacts and leads
• Attend both small and large events in Hong Kong, in order to generate a mix of leads from finance, tech, creatives and so forth. An aim of 4 events weekly (a mixture of day and evening). Leads at events are not limited to just sales but also for event collaborations
• Have an oversight of outbound sales enquiries, which includes prospects, pipeline building and opportunity identification
• Consistently conduct market research to understand the industry trends and occupancy rates. 
• Build up fantastic relationships with all real estate brokers to ensure the Hive is the first space they inform clients about.  

Pipeline, Metrics and Reporting

• Prospect, qualify, and nurture leads through the sales cycle resulting in desks sold
• Provide regular updates to your Direct Manager, Country Manager and other teams about current, future and upcoming sales objectives, processes or training required
• Present a monthly sales report on total sales, promotions and metrics to the COO, Country Manager and Head of Operations. 
• Organise and drive regular sales meetings to provide sales updates, strategy and support to the location teams. 
• Work towards and maintain 100% building occupancy through achieving booked tour goals
• Communicate the Hive brand and lifestyle to ensure the highest conversion rate of booked tours. This includes setting up the tour, introduction to Location Managers and being involved in negotiating and closing deals
• Manage and update the sales pipeline, ensuring all leads are input correctly
• Manage the metrics to ensure the sales funnel is complete and accurate

Other

• Market analysis of competitors which includes new opening, their sales strategy and market occupancy
• Be creative and constantly think outside the box to find solutions to meet growing sales targets
• Consistently look to improve our tour process by conducting regular training sessions with the location teams. 
• Work with the location teams to ensure all renewals are handled appropriately and to the best outcome for the Hive. 

Experience and Requirements:

• Is a natural born closer! Has the fire to close deals and the energy to treat every lead as if it’s your last. 
• University degree holder with 2+ years experience in a sales or business development capacity
• Prior experience from coworking spaces, start-ups or a sales role with a strong network and relationship with property agencies or vendors would be an advantage
• Comfortable and confident with warm-calling, aggressive outreach, attending networking events and coming up with creative approaches to generate leads
• Willingness to learn, proactive, presentable and able to handle pressure
• Fluency in English is a must, Cantonese & Mandarin is a plus
• Strong people and communication skills
• Immediately available will be an advantage