Asia Pacific

• English

Zones Hong Kong

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.

Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.

We are looking for an outgoing, hard-working leader to oversee and manage daily operations. If you are passionate, energetic, and action-oriented with an entrepreneurial mindset,  join us as we expand across Asia.

About The Role

A Location Manager is the driving force behind exceptional customer service and smooth-running operations within their space. As a leader, you will be in charge of  conducting tours to ensure a consistently high occupancy rate and that all financial, administrative and operational duties run without a hitch. 

Goals and Objectives

• Build and expand on your community of members at your location, by maintaining high-quality service and a high occupancy rate 
• Oversee all daily operations of your location (frontdesk services, event planning, social media marketing of the space, etc)
• Create and oversee a well-connected community through internal and external events, networking and a personable attitude
• Manage finance-related tasks, such as invoices, purchases, bills, and petty cash
• Oversee all weekly and month end reports to ensure they are completed
• Train, guide and support new team members

Duties and Responsibilities

Member Experience and Community

• Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement
• Identify and solve member-related issues to help foster a collaborative community
• Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered
• Oversee events to ensure a good balance of different types to ensure a great experience for both Hive members and potential members who come to the space to attend

Business Development, Retention and Sales

• Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times
• Identify promising deals with potential members and ensure that your team provides informative, high-quality tours to drive membership sales
• Notify, manage and work alongside internal teams to ensure a high retention rate of current members
• Develop strategies to drive sales, increase revenue and interest for your location
• Ensure that all enquiries are followed up on, and that negotiations and closure is taking place

Finance and Administration

• Obtain and analyse P&L reports, and conduct variance analysis when required
• Prepare monthly Manager’s Report and share with relevant stakeholders internally
• Prepare monthly invoices and work collaboratively with the Finance Team

Building Operations and Management

• Work closely with Community Associates, manage move-ins and move-outs; ensuring that all new members are fully prepared and transitions run smoothly
• Manage all operations and maintenance of the space to ensure a consistently high quality experience for members
• Ensure all building receipts and documents are up-to-date and documented, providing internal teams with weekly and monthly reports
• Make suggestions to the Projects team regarding maintenance and improvements of the space
• Identify, followup and resolve any issues, such as cleaning, IT-related issues, electrical equipment and so forth

Team Management and Development

• Manage, inspire, support and guide your team to achieve goals
• Identify knowledge gaps, and train and/or arrange training with People Team  when necessary 
• Provide learning and development opportunities, and make recommendations to promote the best-performing Community Associates and Leads
• Hold one-on-one meetings with the People Team to track your team members’ individual performance on a monthly or quarterly basis
• Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up-to-date with any process changes

Experience and Requirements:

• University Degree holder is an advantage
• 2+ years experience in a sales, events, operations or customer service with 1+ year(s) experience in P&L management preferable
• Strong commercial acumen, customer service and sales experience
• Strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• Strong understanding of startups, coworking, hospitality or knowledge in other relevant industries
• Passionate and curious about entrepreneurial communities and startups
• Demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them
• Effectively handle pressure and problem solve
• Keen eye for detail and ability to take initiative

Critical competencies for success:

It’s all about the people! Working as a Location Manager means always being in tune with people’s needs and always having a customer-centric mindset. You’re meant for this role if you:

• are a practical, creative, fast-thinker who is comfortable thinking on their feet and aware that others are counting on you!
• are great at multitasking
• a natural-born charmer who is persuasive, logical and is able to think outside the box!
• an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even with your superiors
• are able to translate trends into actionable ways that anticipate customer and market needs
• familiar with the startup ecosystem and up-to-date on daily happenings in your city

The Hive is an equal-opportunity employer

Other benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hard-work and dedication, becoming part-owner through our share-options programme.

To apply please provide: covering letter, up to date CV, expected salary and availability

Zones Hong Kong

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.

Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.

We are looking for an ambitious, outgoing Community Lead with a larger than life personality to work alongside a small team. With a few years of experience under your belt, you’ll be shaping and creating an uncompromised level of membership excellence. 

About the Role

A Community Lead’s core focus will be on developing an unrivalled member experience by driving community related events and partnerships. As the go-to-person for sales-related activities for their space, Community Leads will also minor in operations and finance, while supporting both local and regional internal teams. 

You will need:

• To create and oversee a well-connected community through internal and external events
• To work alongside your Location Manager and team to ensure sales goals and targets are met
• To ensure that processes are running smoothly and facilities are fully operational
• To ensure customer service excellence at all times
• To network with a personable attitude

Duties and Responsibilities

Member Experience

• Develop relationships with members and proactively understand their needs
• Solve member-related issues to help foster a collaborative community
• Identify opportunities on how the Hive can help achieve members’ goals
• Always deliver and ensure a personalised, high-quality member experience 
• Make recommendations to the Location Manager on how to improve the overall member experience

Sales

• Responsible for a variety of membership sales, packages, negotiations and closing of deals
• Mentor Community Associates on how to conduct high-quality, informative tours, and provide feedback and areas for improvement
• Attend external and internal events and be representative of your location

Finance, Administration and Operations

• Organise member-welcoming and member move ins/outs 
• Handle basic finance tasks, such as petty cash, invoicing and receipt of payments 
• Order pantry supplies in a timely manner
• Work with Community Associates to ensure overall cleanliness of the space and venue
• Work with and liaise with New Projects team regarding maintenance, and improvements of space based on feedback from members and keen observation
• Conduct quality control checks and address/solve issues immediately 

Content and Events

• Work alongside the Events team to brainstorm, plan and organise events, relating to the community’s interests
• Drive collaboration and partnerships across a range of different industries – E.g, cocktail-making workshops with a distributor, yoga sessions with an influential instructor etc
• Liaise with Art Department to ensure event collateral are well produced in a timely manner
• Ensure calendar and notice boards are always updated
• Take ownership of social media pages (IG stories, Facebook posts, etc)
• Capture a series of images showcasing the office spaces, events and community for social media
• Create engaging content (captions and posts) for social media platforms
• Ensure events are consistently promoted in a timely manner

You should have:

• Outstanding confidence and strong networking skills
• Passion for and understanding of the Hive’s mission and values
• Curiosity about entrepreneurial communities and startups
• The ability to demonstrate the Hive’s core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around 
• A great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your team

Experience and Requirements

• University Degree holder is an advantage
• 2+ years experience in customer service, sales, events or related industries
• Prior experience in coworking, real estate or startup experience would be an advantage
• Must have strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• Ability to handle pressure and fast thinking
• Fluency in English, any additional language is a plus
• Proficient in basic computer skills

The Hive is an equal opportunity employer

Other benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hardwork and dedication, becoming part-owner through our share-options programme.

To apply, provide a cover letter, resume, expected salary and availability

Zones Hong Kong

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage, including ours.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join the Hive’s dynamic team and become a part of the community.

About the Role

The Community Associate will be responsible for delivering outstanding customer experience to hundreds of members and visitors. You’ll provide exceptional support to the organization by operating the facility and managing communication with stakeholders. We’re looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.

This role reports to the Location Manager and will be based on-site in Hong Kong.

Duties and Responsibilities

• Deliver exceptional customer service to all members and visitors.
• Handle member’s daily requests and all incoming enquiries.
• Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting).
• Achieve occupancy goals through membership retention and closing new sales.
• Conduct informative tours to potential members and partners.
• Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis.
• Contribute content to maintain our presence online and onsite via social media posts and promotional materials.
• Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning.

Experience and Requirements

• 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
• University Degree holder preferred
• Ability to connect well with people; friendly and approachable
• Possess strong communication and presentation skills 
• Exceptional organizational and multitasking skills
• Reliable and self-driven, has the ability to work with teams and independently
• Experience in Google Drive and Excel sheets would be an advantage
• Must be a native English speaker, any additional languages is a plus

Benefits and Perks:

• Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team activities and annual company-wide events
• Exclusive discounts at partnered restaurants, bars and gyms
• Opportunities for local and international relocation
• Consideration to become part owner through the Share-options Programme

The Hive is an equal opportunity employer

We are committed to creating an inclusive, respectful environment that embraces your individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of the personal and business skills of our employees and you will be treated in a fair and unbiased way and given every encouragement to realise your potential.

To apply, provide a cover letter, resume, expected salary and availability

Zones Hong Kong

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.

Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.

About the Role:

The Sales Development Lead reports directly to the Country Manager and works with all Location Managers in their country of operation to execute and achieve sales goals and targets. 

As a Sales Development Lead, you should be able to think fast on your feet and hold the ability to build relationships quickly, effectively and close deals in a timely manner.

Not only will you be the brand ambassador with strong knowledge of your role and product but also possess a sound understanding of the overall operations of the Hive, attending events and sourcing leads through various avenues.

If you are an ambitious, sales driven and sociable individual who is driven, determined and proactive, this would be the perfect role for you to develop yourself in our largest market and where we intend to continue growing past 10 locations in the next 6 months.

Inbound

• Oversee all inbound leads to ensure all are responded to (by the location teams or yourself) in a timely manner. Our aim is to reply to all leads within 30 minutes of working hours. 
• Conduct tours for multi-location leads and private offices over a certain number of pax
• Coordinate and communicate with teams in each location to increase lead generation efforts. Our aim is 100% occupancy at all times! 
• Support locational teams by providing sales strategy and/or discount bandwidths
• Working closely with the location teams to ensure all offices are ‘tour-ready’ and looking their best.  

Outbound

• Aggressively outreach and target companies across Hong Kong to sell them the Hive experience. 
• Network intensively in the target market to generate business contacts and leads
• Attend both small and large events in Hong Kong, in order to generate a mix of leads from finance, tech, creatives and so forth. An aim of 4 events weekly (a mixture of day and evening). Leads at events are not limited to just sales but also for event collaborations
• Have an oversight of outbound sales enquiries, which includes prospects, pipeline building and opportunity identification
• Consistently conduct market research to understand the industry trends and occupancy rates. 
• Build up fantastic relationships with all real estate brokers to ensure the Hive is the first space they inform clients about.  

Pipeline, Metrics and Reporting

• Prospect, qualify, and nurture leads through the sales cycle resulting in desks sold
• Provide regular updates to your Direct Manager, Country Manager and other teams about current, future and upcoming sales objectives, processes or training required
• Present a monthly sales report on total sales, promotions and metrics to the COO, Country Manager and Head of Operations. 
• Organise and drive regular sales meetings to provide sales updates, strategy and support to the location teams. 
• Work towards and maintain 100% building occupancy through achieving booked tour goals
• Communicate the Hive brand and lifestyle to ensure the highest conversion rate of booked tours. This includes setting up the tour, introduction to Location Managers and being involved in negotiating and closing deals
• Manage and update the sales pipeline, ensuring all leads are input correctly
• Manage the metrics to ensure the sales funnel is complete and accurate

Other

• Market analysis of competitors which includes new opening, their sales strategy and market occupancy
• Be creative and constantly think outside the box to find solutions to meet growing sales targets
• Consistently look to improve our tour process by conducting regular training sessions with the location teams. 
• Work with the location teams to ensure all renewals are handled appropriately and to the best outcome for the Hive. 

Experience and Requirements:

• Is a natural born closer! Has the fire to close deals and the energy to treat every lead as if it’s your last. 
• University degree holder with 2+ years experience in a sales or business development capacity
• Prior experience from coworking spaces, start-ups or a sales role with a strong network and relationship with property agencies or vendors would be an advantage
• Comfortable and confident with warm-calling, aggressive outreach, attending networking events and coming up with creative approaches to generate leads
• Willingness to learn, proactive, presentable and able to handle pressure
• Fluency in English is a must, Cantonese & Mandarin is a plus
• Strong people and communication skills
• Immediately available will be an advantage

Zones Hong Kong

About Hive Life

Hive Life is an online magazine for everyone leading creative lifestyles in Asia. Launched in late 2016, we bring stories and writings from three countries onto one platform.  Whether you’re a designer, an entrepreneur or a creative role in a small company – Hive Life believes in artisanal stories.

Hive Life is associated with the Hive Worldwide. The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage, including ours.

About the Role

Hive Life is looking for an ambitious Editorial Intern to join our dynamic team. The ideal candidate should be passionate about writing and is eager to learn about content creation for an online media company.

This internship will allow you to participate in all areas of branded content creation, from writing to publishing, you will be guided to create engaging stories which will reach readers across Asia Pacific. You will have the opportunity to interact with industry professionals and conduct the interviews as the lead journalist. You will also learn the technical aspects of online publishing, such as how to optimise your content to maximise your audience reach. All interns will receive hands-on mentoring and training.

If you’re looking to start a career in journalism or content marketing then this is the internship for you! 

This role reports to the Assistant Editor and will be based on-site in Hong Kong. This is a paid full-time internship.

Duties and responsibilities

• Write compelling and highly-shareable articles and guides, proofread and fact-check content before publishing
• Actively research on industry-related topics (E.g. Tech, Design, Sustainability, Fashion, Art, Upcoming Events in different cities)
• Report on trending business and lifestyle news topics
• Participate in brainstorming sessions for new ideas and publishing strategies
• Create marketing and social media content to promote featured articles
• Research on industry experts and outreach for interviews
• Support and conduct interviews with industry experts and global entrepreneurs
• Transcribe interviews
• Shadow and support editorial staff in Hive Talks and external press events

Experience and requirements:

• • Degree in English, Journalism, Media, Marketing, Communications or other relevant degrees
  • Superb research and writing skills
  • Native English speaker and fluent in English writing
  • Passionate about writing and eager to learn
  • A strong interest in all-things-lifestyle, art & design and entrepreneurship.
  • Strong writing and communication skills
  • Working knowledge of social media
  • Ability to work both independently and as part of a team
  • Able to manage time efficiently and meet deadlines
  • Experience working with Canva and/or LinkedIn and/or WordPress is an advantage
  • Able to commit to the role full-time for at least 3 months or more

The Hive is an equal opportunity employer
We are committed to creating an inclusive, respectful environment that embraces your individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of the personal and business skills of our employees and you will be treated in a fair and unbiased way and given every encouragement to realise your potential.

To apply, provide a cover letter, resume, expected salary and availability.