Asia Pacific

• English

Zones Japan

[International placement – APAC based, outside of Hong Kong]

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.

Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.

About the role

As a General Manager at the Hive, you’ll be responsible for developing, refining and executing growth plans at one of our core locations overseas. This is a key role which will require you to be strategic thinking, hands-on and commercially savvy as you lead a small community and sales team to scale up our business from the top to the bottom line. You will also support the Chief Operating Officer and senior management team in ensuring that all policies, protocols and standards are upheld while working to fulfil the company vision.

Goals and Objectives

• Strive to achieve a 100% occupancy rate and develop the Hive’s brand & local expansion
• Manage all costings and budgets across your properties ensuring consistent targets of revenue and margins are achieved
• Drive the business to achieve our goal of having the most welcoming coworking space
• Oversee daily operations of the Hive locations in your designated country
• Ensure P/L, financial and other key metrics are accounted for, adhered to and inline with the company’s policies
• Manage and encourage the team to outperform designated weekly and monthly targets
• Develop an amazing professional relationship with members, staff and external partners
• Creatively find opportunities to generate and increase revenue and brand awareness

Duties and Responsibilities

General Management

• Manage and supervise all properties in your country, driving the team to hit all set targets
• Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered within the region and ensure that company guidelines and regulations are adhered to
• Prepare, supervise and manage all financial and backend administrative duties
• Develop, manage and train junior staff on best practices and ensure all personnel adhere to company wide regulations, procedures and best practices

Operations and Space Management

• Work with Location Managers and the Community team to ensure that all properties are run successfully, efficiently and are in top condition
• Coordinate with the people team to track each location’s individual progress and performance based on the Evaluation and Assessment metrics
• Ensure that all issues are fixed in a timely and cost-effective manner
• Oversee all maintenance issues

Business Development

• Be a sales and revenue ‘hunter’, driving growth and ensuring strong profit margins 
• Develop a strong pipeline of potential members and prospective partners, ensuring that all our spaces maintain a 100% occupancy rate at all times
• Take charge of large deals, leading by example – you should be closing all the time
• Work with the Community team and the sales department to ensure tours and sales are conducted in the most compelling way
• Develop strategies to drive sales, increase revenue and interest for our different spaces
• Oversee and ensure all email enquiries are answered in a timely and professional manner
• Ensure that all enquiries are followed up, and that negotiations and closure are taking place

Events and Community Engagement

• Develop, expand and work alongside internal teams to drive community partnerships for your designated country
• Drive and inspire the team to be active on the community news slack group and to come up with new, fresh and interesting content for Hive Life and Social Media
• Attend networking events and be the Ambassador of the Hive
• Work with the team and Head of Events to inspire and drive the planning, execution and monitoring of events and workshops across all locations, providing locialisation support where needed
• Build, develop and maintain long term relationships with members within our Community

Finance and Administration

• Work closely with the Finance team and external auditors to ensure the country’s finances are accurate and up to date
• Review P&L for all locations, and make recommendations for improving revenue, and reducing costs and overheads
• Produce and submit monthly Manager P&L reports with an overview of revenue,  expenses, operation costs, net profit, issues, concerns, improvements and targets
• Oversee all invoices and transactions, ensuring all financial data and logs are up to date

Team Management

• Oversee team performance, morale and achievements and bring to the attention of the management team any high-performers and/or team issues
• Identify the team’s training needs and suggest to the people team as required
• Keep track on the team’s ongoing progress, conducting probation and performance reviews
• Ensure all staff members are professional at all times

Experience and requirements

• University degree holder; business, hotel management or related disciplines preferred
• Minimum 4-8 years experience in hospitality, retail, startup, coworking or related fields
• Proven hands-on management experience with a strong track record of exceeding  sales targets
• Strong and proven commercial acumen with P&L management
• Possess a strong international background, preferably in the Asia Pacific region working with a diverse team
• Experience in leading small teams, spearheading growth of top and bottom line performance
• Natural passion for creative business, entrepreneurship and people
• Outgoing and naturally good at engaging with customers
• Polished personal presentation and communication skills
• Ability to handle pressure, fast thinking with strong attention to detail
• Fluent in written and spoken English, any additional language is a plus
• Able and willing to permanently relocate to a country within Asia Pacific

Critical competencies for success

• It’s all about the people! Working as a leader means always being attuned to people’s needs and always having a customer-centric mindset
• Multi-tasking should be a breeze for you
• A natural born charmer, persuasive, logical and thinks out of the box!
• You must be an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even in front of those who are superior to you
• You should be able to translate trends into actionable ways that anticipate customer and market needs
• Fired up about the Hive; you are ready to live, eat and breathe the Hive, spreading our brands message to everyone you encounter 

To apply please provide: covering letter, up to date CV, expected salary and availability

Zones Japan

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.

Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.

We are looking for an outgoing, hard-working leader to oversee and manage daily operations. If you are passionate, energetic, and action-oriented with an entrepreneurial mindset,  join us as we expand across Asia.

About The Role

A Location Manager is the driving force behind exceptional customer service and smooth-running operations within their space. As a leader, you will be in charge of  conducting tours to ensure a consistently high occupancy rate and that all financial, administrative and operational duties run without a hitch. 

Goals and Objectives

• Build and expand on your community of members at your location, by maintaining high-quality service and a high occupancy rate 
• Oversee all daily operations of your location (frontdesk services, event planning, social media marketing of the space, etc)
• Create and oversee a well-connected community through internal and external events, networking and a personable attitude
• Manage finance-related tasks, such as invoices, purchases, bills, and petty cash
• Oversee all weekly and month end reports to ensure they are completed
• Train, guide and support new team members

Duties and Responsibilities

Member Experience and Community

• Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement
• Identify and solve member-related issues to help foster a collaborative community
• Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered
• Oversee events to ensure a good balance of different types to ensure a great experience for both Hive members and potential members who come to the space to attend

Business Development, Retention and Sales

• Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times
• Identify promising deals with potential members and ensure that your team provides informative, high-quality tours to drive membership sales
• Notify, manage and work alongside internal teams to ensure a high retention rate of current members
• Develop strategies to drive sales, increase revenue and interest for your location
• Ensure that all enquiries are followed up on, and that negotiations and closure is taking place

Finance and Administration

• Obtain and analyse P&L reports, and conduct variance analysis when required
• Prepare monthly Manager’s Report and share with relevant stakeholders internally
• Prepare monthly invoices and work collaboratively with the Finance Team

Building Operations and Management

• Work closely with Community Associates, manage move-ins and move-outs; ensuring that all new members are fully prepared and transitions run smoothly
• Manage all operations and maintenance of the space to ensure a consistently high quality experience for members
• Ensure all building receipts and documents are up-to-date and documented, providing internal teams with weekly and monthly reports
• Make suggestions to the Projects team regarding maintenance and improvements of the space
• Identify, followup and resolve any issues, such as cleaning, IT-related issues, electrical equipment and so forth

Team Management and Development

• Manage, inspire, support and guide your team to achieve goals
• Identify knowledge gaps, and train and/or arrange training with People Team  when necessary 
• Provide learning and development opportunities, and make recommendations to promote the best-performing Community Associates and Leads
• Hold one-on-one meetings with the People Team to track your team members’ individual performance on a monthly or quarterly basis
• Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up-to-date with any process changes

Experience and Requirements:

• University Degree holder is an advantage
• 2+ years experience in a sales, events, operations or customer service with 1+ year(s) experience in P&L management preferable
• Strong commercial acumen, customer service and sales experience
• Strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• Strong understanding of startups, coworking, hospitality or knowledge in other relevant industries
• Passionate and curious about entrepreneurial communities and startups
• Demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them
• Effectively handle pressure and problem solve
• Keen eye for detail and ability to take initiative

Critical competencies for success:

It’s all about the people! Working as a Location Manager means always being in tune with people’s needs and always having a customer-centric mindset. You’re meant for this role if you:

• are a practical, creative, fast-thinker who is comfortable thinking on their feet and aware that others are counting on you!
• are great at multitasking
• a natural-born charmer who is persuasive, logical and is able to think outside the box!
• an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even with your superiors
• are able to translate trends into actionable ways that anticipate customer and market needs
• familiar with the startup ecosystem and up-to-date on daily happenings in your city

The Hive is an equal-opportunity employer

Other benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hard-work and dedication, becoming part-owner through our share-options programme.

To apply please provide: covering letter, up to date CV, expected salary and availability

Zones Japan

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.

Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.

We are looking for an ambitious, outgoing Community Lead with a larger than life personality to work alongside a small team. With a few years of experience under your belt, you’ll be shaping and creating an uncompromised level of membership excellence. 

About the Role

A Community Lead’s core focus will be on developing an unrivalled member experience by driving community related events and partnerships. As the go-to-person for sales-related activities for their space, Community Leads will also minor in operations and finance, while supporting both local and regional internal teams. 

You will need:

• To create and oversee a well-connected community through internal and external events
• To work alongside your Location Manager and team to ensure sales goals and targets are met
• To ensure that processes are running smoothly and facilities are fully operational
• To ensure customer service excellence at all times
• To network with a personable attitude

Duties and Responsibilities

Member Experience

• Develop relationships with members and proactively understand their needs
• Solve member-related issues to help foster a collaborative community
• Identify opportunities on how the Hive can help achieve members’ goals
• Always deliver and ensure a personalised, high-quality member experience 
• Make recommendations to the Location Manager on how to improve the overall member experience

Sales

• Responsible for a variety of membership sales, packages, negotiations and closing of deals
• Mentor Community Associates on how to conduct high-quality, informative tours, and provide feedback and areas for improvement
• Attend external and internal events and be representative of your location

Finance, Administration and Operations

• Organise member-welcoming and member move ins/outs 
• Handle basic finance tasks, such as petty cash, invoicing and receipt of payments 
• Order pantry supplies in a timely manner
• Work with Community Associates to ensure overall cleanliness of the space and venue
• Work with and liaise with New Projects team regarding maintenance, and improvements of space based on feedback from members and keen observation
• Conduct quality control checks and address/solve issues immediately 

Content and Events

• Work alongside the Events team to brainstorm, plan and organise events, relating to the community’s interests
• Drive collaboration and partnerships across a range of different industries – E.g, cocktail-making workshops with a distributor, yoga sessions with an influential instructor etc
• Liaise with Art Department to ensure event collateral are well produced in a timely manner
• Ensure calendar and notice boards are always updated
• Take ownership of social media pages (IG stories, Facebook posts, etc)
• Capture a series of images showcasing the office spaces, events and community for social media
• Create engaging content (captions and posts) for social media platforms
• Ensure events are consistently promoted in a timely manner

You should have:

• Outstanding confidence and strong networking skills
• Passion for and understanding of the Hive’s mission and values
• Curiosity about entrepreneurial communities and startups
• The ability to demonstrate the Hive’s core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around 
• A great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your team

Experience and Requirements

• University Degree holder is an advantage
• 2+ years experience in customer service, sales, events or related industries
• Prior experience in coworking, real estate or startup experience would be an advantage
• Must have strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• Ability to handle pressure and fast thinking
• Fluency in English, any additional language is a plus
• Proficient in basic computer skills

The Hive is an equal opportunity employer

Other benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hardwork and dedication, becoming part-owner through our share-options programme.

To apply, provide a cover letter, resume, expected salary and availability

Zones Japan

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage, including ours.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join the Hive’s dynamic team and become a part of the community.

About the Role

The Community Associate will be responsible for delivering outstanding customer experience to hundreds of members and visitors. You’ll provide exceptional support to the organization by operating the facility and managing communication with stakeholders. We’re looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.

This role reports to the Location Manager and will be based on-site in Hong Kong.

Duties and Responsibilities

• Deliver exceptional customer service to all members and visitors.
• Handle member’s daily requests and all incoming enquiries.
• Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting).
• Achieve occupancy goals through membership retention and closing new sales.
• Conduct informative tours to potential members and partners.
• Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis.
• Contribute content to maintain our presence online and onsite via social media posts and promotional materials.
• Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning.

Experience and Requirements

• 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
• University Degree holder preferred
• Ability to connect well with people; friendly and approachable
• Possess strong communication and presentation skills 
• Exceptional organizational and multitasking skills
• Reliable and self-driven, has the ability to work with teams and independently
• Experience in Google Drive and Excel sheets would be an advantage
• Must be a native English speaker, any additional languages is a plus

Benefits and Perks:

• Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team activities and annual company-wide events
• Exclusive discounts at partnered restaurants, bars and gyms
• Opportunities for local and international relocation
• Consideration to become part owner through the Share-options Programme

The Hive is an equal opportunity employer

We are committed to creating an inclusive, respectful environment that embraces your individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of the personal and business skills of our employees and you will be treated in a fair and unbiased way and given every encouragement to realise your potential.

To apply, provide a cover letter, resume, expected salary and availability